Return, Cancellation & License Policy
1. Digital Products & Templates
- All digital sales are final: Due to the nature of digital downloads, we do not offer refunds, returns, or exchanges once a purchase is completed.
- Instant access: Files are delivered immediately via email or download link upon successful payment.
- License terms: Each purchase grants ONE license to the buyer for personal use only. Please see license details below.
- Need help? If you experience issues accessing or downloading your file, contact us at in**@**********rs.com.
2. Service Bookings (e.g., Makeovers or Consultations)
- Cancellation window: You may cancel or reschedule your appointment at least 48 hours in advance with no penalty.
- Late cancellations: A 50% fee may apply to cancellations made within 48 hours of the appointment time.
- No-shows: Failure to attend without prior notice will result in no refund.
- Emergency cases: Please contact us if an emergency prevents you from attending. We may waive fees at our discretion.
3. License & Usage Terms
Unless otherwise stated, all digital templates and resources are licensed for personal use only. Commercial use requires a separate license from us. Please read below:
Personal Use License (Standard)
- Use the template/product only for your own personal, non-commercial purposes
- Make unlimited copies of end products for your personal use only
- You may NOT use the product for any commercial or client-facing work
- You may NOT resell, redistribute, or share the product in any form
- You may NOT modify and sell it as a new or different product
Commercial Use License
If you intend to use our templates for business purposes, resale, or client projects, a commercial license is required from us. Please contact in**@**********rs.com for licensing.
- Basic License: For small businesses (up to 500 end products)
- Standard License: For mid-sized businesses (up to 2,500 end products)
- Extended License: For larger businesses (up to 10,000 end products)
- Enterprise License: For unlimited use/distribution
Commercial use includes, but is not limited to:
- Using templates in work for clients
- Creating products for sale
- Generating income directly or indirectly with the product
Have questions? Reach out to us at in**@**********rs.com before purchasing to ensure you’re choosing the correct license for your needs.
4. Exchanges
We understand that sometimes mistakes happen or technical issues arise. While we do not offer refunds for digital products, we do allow exchanges under specific circumstances:
- Defective files: If your digital download is corrupted, incomplete, or not working as intended, we will provide a replacement file or an equivalent product.
- Wrong file sent: If you received the wrong file in error, we’ll exchange it for the correct product at no additional cost.
- One-time courtesy exchange: In limited cases, we may approve a one-time exchange to a product of similar value if the original product has not been downloaded or used.
To request an exchange, please contact us at in**@**********rs.com within 7 days of purchase. Be sure to include your order number and a brief explanation of the issue.